Acceptable Use Policy (AUP)

This Acceptable Use Policy ("AUP") sets out the rules for using the Plan You Choice website and services. By accessing our website or purchasing tickets or services from us, you agree to comply with this policy. Violation of this AUP may result in suspension of access, cancellation of bookings, or refusal of future service.

1. Purpose

This policy exists to keep our website and events safe, fair, and enjoyable for everyone. It applies to all visitors, customers, and ticket holders using Plan You Choice.

2. Acceptable Use

When using our website, you agree to:

• Provide accurate, current, and complete information when booking tickets or services

• Use our website only for lawful purposes

• Use tickets and services only for their intended purpose (personal attendance or authorized booking on behalf of others)

• Respect the rights and experience of other users and event attendees

3. Prohibited Activities

You must not use our website or services to:

• Provide false, misleading, or fraudulent information, including false payment details

• Attempt to gain unauthorized access to our website, systems, or another user's account or booking

• Use automated tools (bots, scrapers, scripts) to access, monitor, or interact with our website without our permission

• Interfere with or disrupt the operation of our website, servers, or networks

• Introduce viruses, malware, or any other harmful code

• Use our website for any illegal, fraudulent, or unauthorized purpose

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

• Attempt to reverse-engineer, copy, or resell our website content or services without authorization

• Purchase tickets with the intent to resell them at inflated prices in violation of event organizer rules

• Use abusive, threatening, discriminatory, or harassing language or behavior toward our staff, other customers, or event attendees

• Engage in disruptive, unsafe, or unlawful conduct at any event we organize or manage

4. Ticket and Booking Misuse

• Tickets must be used honestly and in accordance with the terms under which they were purchased.

• Attempting to duplicate, forge, or tamper with a ticket is strictly prohibited and may result in denial of entry without refund.

• Bulk or automated ticket purchasing intended to bypass normal booking limits is not permitted.

5. Event Conduct

While attending an event booked through Plan You Choice, you agree to:

• Follow all venue rules, safety instructions, and staff directions

• Behave respectfully toward other attendees, staff, performers, and organizers

• Refrain from any behavior that endangers the safety or wellbeing of others

We reserve the right to remove any attendee from an event, without refund, if their behavior violates this policy or poses a risk to others.

6. Consequences of Violating This Policy

If we believe you have violated this Acceptable Use Policy, we may, at our discretion:

• Cancel your booking or ticket without refund

• Refuse entry to an event

• Suspend or terminate your access to our website or future services

• Take any other action reasonably necessary to protect our business, customers, or events

• Report unlawful activity to relevant authorities where appropriate

7. Reporting Misuse

If you become aware of any misuse of our website, tickets, or services — including suspected fraud, harassment, or unsafe behavior — please report it to us as soon as possible.

📧 Email: hussainhashim@atomicmail.io 📞 Phone (UK): +44 7593 89983 📞 Phone (US): +1 (850) 805-8002

8. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

📧 Email: hussainhashim@atomicmail.io 📞 Phone (UK): +44 7593 89983 📞 Phone (US): +1 (850) 805-8002 📍 Address: Birmingham, United Kingdom