Refund Policy

REFUND POLICY
At Plan You Choice, we want you to feel confident when booking tickets or services with us. This Refund Policy explains when and how refunds are issued.

1. Ticket Purchases

Event Cancelled by Us If we cancel an event, you will receive a full refund to your original payment method. Refunds are processed within 5–10 business days of the cancellation notice.

Event Postponed or Rescheduled If an event is postponed or rescheduled, your existing ticket will remain valid for the new date. If you're unable to attend the new date, you may request a full refund within 14 days of the rescheduling announcement.

Change of Mind Because tickets grant access to a specific date and reserve limited capacity, we are unable to offer refunds for change of mind once a ticket purchase is confirmed, except where required by law or stated otherwise for a specific event.

Cancellation by You If you wish to cancel your own attendance, please contact us as soon as possible. Refund eligibility depends on how far in advance you cancel:

• More than 14 days before the event: Full refund, minus any non-refundable booking or processing fees

• 7–14 days before the event: 50% refund

• Less than 7 days before the event: No refund

2. Service Plan Purchases (Basic, Standard, Premium, Plus)

• A full refund is available if you cancel within 48 hours of purchase, provided planning work has not yet begun.

• Once planning work has started, refunds will be calculated based on work completed and any costs already committed on your behalf (e.g. venue deposits, vendor bookings).

• Refunds are not available once the event has taken place or the service has been fully delivered.

• Custom arrangements outside a standard plan will have refund terms agreed in writing at the time of booking.

3. How to Request a Refund

To request a refund, please contact us with your name, order/booking reference, and reason for the request:

📧 Email: hussainhashim@atomicmail.io 📞 Phone (UK): +44 7593 89983 📞 Phone (US): +1 (850) 805-8002

We aim to respond to all refund requests within 2 business days.

4. Refund Processing

• Approved refunds are issued to the original payment method used at checkout, processed securely through Stripe.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.

• We do not issue refunds in cash or to a different payment method than the one originally used.

5. Non-Refundable Items

The following are non-refundable except where an event is cancelled by us or as required by law:

• Booking or processing fees

• Tickets to events that have already taken place

• Service plans where work has already been completed

6. Disputes and Chargebacks

If you have an issue with your booking, please contact us directly first — we're happy to help resolve it. Filing a chargeback with your bank without first contacting us may delay resolution and could affect future bookings with us.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date and will apply to bookings made after the update.

8. Contact Us

📧 Email: hussainhashim@atomicmail.io 📞 Phone (UK): +44 7593 89983 📞 Phone (US): +1 (850) 805-8002 📍 Address: Birmingham, United Kingdom

Plan You Choice — Plan it. Choose it. Live it.