Chargeback Policy

At Plan You Choice, we want every customer to have a positive experience. This Chargeback Policy explains what a chargeback is, how we handle them, and why contacting us directly is always the fastest way to resolve a payment issue.

1. What Is a Chargeback?

A chargeback occurs when a customer disputes a payment directly with their bank or card issuer, rather than requesting a refund from us. This reverses the transaction and returns the funds to the customer's account, often along with a fee charged to the merchant.

While chargebacks exist to protect customers from genuine fraud, they are intended as a last resort — not a substitute for simply requesting a refund or raising an issue with us.

2. Please Contact Us First

If you have any issue with a booking — whether it's about a ticket, a service plan, a cancellation, or anything else — please contact us before initiating a chargeback. We are committed to resolving problems quickly and fairly, and most issues can be sorted out directly without involving your bank.

📧 Email: hussainhashim@atomicmail.io 📞 Phone (UK): +44 7593 89983 📞 Phone (US): +1 (850) 805-8002

We aim to respond to all enquiries within 1–2 business days.

3. Why Chargebacks Should Be a Last Resort

• Chargebacks can take significantly longer to resolve than a direct refund request.

• Filing a chargeback without contacting us first may delay any resolution, since the dispute process is handled through your bank and Stripe rather than directly with us.

• Repeated or unwarranted chargebacks may affect your ability to book with us in the future.

4. How We Handle Chargebacks

If a chargeback is filed against a transaction:

1. We are notified by Stripe and given the opportunity to respond with evidence of the original transaction (such as booking confirmation, ticket delivery, or communication records).

2. We will review the case and provide relevant documentation to Stripe and the card issuer.

3. The final decision on the chargeback is made by the customer's bank or card issuer, not by us or Stripe directly.

5. Legitimate vs. Unauthorized Chargebacks

• If a transaction was genuinely unauthorized (e.g. fraudulent use of your card), please contact your bank and let us know as well, so we can assist with the investigation.

• If a chargeback is filed for a transaction that was authorized and for which goods/services were delivered as described, we reserve the right to dispute the chargeback with supporting evidence.

6. Impact of Excessive Chargebacks

To maintain a fair and secure platform for all customers, we monitor chargeback activity. Customers who file chargebacks without first attempting to resolve the issue with us directly may:

• Have future bookings declined

• Be required to use alternative payment arrangements for future purchases

7. Our Commitment

We would always rather resolve an issue directly and fairly than have it escalate to a chargeback. If something isn't right with your booking, please reach out — we're here to help.

8. Contact Us

📧 Email: hussainhashim@atomicmail.io 📞 Phone (UK): +44 7593 89983 📞 Phone (US): +1 (850) 805-8002 📍 Address: Birmingham, United Kingdom

Plan You Choice — Plan it. Choose it. Live it.